Privacy policy

Last Updated: 25 July 2026

Privacy Policy

Thank you for visiting Livore, a brand owned and operated by Livore Partners Private Limited ("Livore", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://livoreonline.in, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Company Name (if applicable)

Order Information

Products Ordered
Order Number
Payment Status
Delivery Details
Purchase History

Payment Information

Payments are processed securely through trusted third-party payment gateways.

Livore does not store your complete credit card, debit card, banking, or UPI credentials on our servers.

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Cookies
Website Usage Data
Pages Visited
Time Spent on Website

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Verify payments.
Provide customer support.
Process returns, replacements, and refunds.
Improve our website and customer experience.
Prevent fraud and unauthorized transactions.
Communicate order updates.
Respond to enquiries.
Comply with legal obligations.
Send promotional offers (only where permitted).

3. Sharing Your Information

We may share your information only when necessary with:

Shopify
Payment Gateway Providers
Courier & Logistics Partners
Website Hosting Providers
Customer Support Providers
Technology Service Providers
Government Authorities when legally required

We never sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies

Our website uses cookies and similar technologies to:

Improve website performance.
Remember your preferences.
Analyze website traffic.
Provide a better shopping experience.
Support marketing and advertising activities.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Marketing Communications

If you choose to receive promotional communications, we may send:

Product Updates
Special Offers
Discount Coupons
New Product Launches
Newsletters

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

6. Data Security

Livore uses commercially reasonable administrative, technical, and organizational security measures to protect your personal information.

While we strive to use industry-standard security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Maintain business records.
Comply with legal and tax requirements.
Resolve disputes.
Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Children's Privacy

Our products and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment gateways, analytics providers, and courier partners.

Livore is not responsible for the privacy practices or content of these third-party services. We encourage you to review their respective privacy policies.

10. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw consent where applicable.
Opt out of promotional communications.
Request information regarding how your personal information is processed.

To exercise these rights, please contact us using the details below.

11. Changes to this Privacy Policy

Livore reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting on our website. The "Last Updated" date at the top of this page will indicate the latest revision.

We encourage you to review this Privacy Policy periodically.