Shipping policy

Last Updated: 25 July 2026

Shipping Policy

Thank you for shopping with Livore, a brand owned and operated by Livore Partners Private Limited.

We are committed to processing and delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://livoreonline.in.

By placing an order with Livore, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, promotional campaigns, or high-demand periods, processing may take slightly longer.
Customers will receive an order confirmation email once the order is successfully placed.

2. Shipping Coverage

Livore currently ships across most locations in India.

If delivery is unavailable to your location, our Customer Support Team will contact you and arrange an alternative solution or process a refund if necessary.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

Kerala: 1–3 Business Days
South India: 2–5 Business Days
Rest of India: 3–7 Business Days

These delivery estimates begin after the order has been dispatched.

Delivery timelines may vary depending on:

Courier partner operations
Weather conditions
Public holidays
Festivals
Remote service locations
Natural disasters
Government restrictions
Other circumstances beyond Livore's reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Livore may offer:

Free Shipping on selected products
Free Shipping above a specified order value
Promotional shipping offers during campaigns

Livore reserves the right to modify shipping charges or promotional offers without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation through your registered email address, SMS, or WhatsApp (where available).

Tracking information may take up to 24 hours to become active after dispatch.

Customers can use the tracking number provided by the courier partner to monitor shipment progress.

6. Delivery

Orders are delivered by trusted third-party courier and logistics partners.

Customers are requested to ensure that:

The shipping address is complete and accurate.
A valid mobile number is provided.
Someone is available to receive the package during delivery hours.

Livore is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

7. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Extreme weather conditions
Public holidays
Courier operational delays
Natural disasters
Government regulations
Transport disruptions
High seasonal order volumes

Livore shall not be held liable for such unavoidable delays.

8. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

Take clear photographs of the package before opening.
Record an unedited package opening video whenever possible.
Contact Livore Customer Support within 48 hours.
Do not discard the original packaging until the issue has been resolved.

Claims submitted without sufficient supporting evidence may not be approved.

9. Failed Delivery

A delivery may fail due to:

Incorrect address
Incorrect phone number
Customer unavailable
Refusal to accept delivery
Restricted delivery location

If an order is returned to Livore because of failed delivery, additional shipping charges may apply for re-dispatch.

Any refund for returned shipments may be subject to deduction of actual courier charges.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Livore is not responsible for delays, losses, or additional charges resulting from incorrect addresses or incomplete customer information.

11. Multiple Shipments

If your order contains multiple products, Livore may ship them separately depending on stock availability, warehouse operations, or courier requirements.

Customers will be notified if an order is dispatched in multiple shipments.

12. Force Majeure

Livore shall not be responsible for delays or failure to deliver orders resulting from events beyond our reasonable control, including but not limited to: