Refund policy

Last Updated: 25 July 2026

Return & Refund Policy

Thank you for choosing Livore, a brand owned and operated by Livore Partners Private Limited.

We are committed to delivering premium-quality nuts, seeds, dry fruits, healthy snacks, and related food products. Every order is carefully inspected before dispatch to ensure it reaches you in excellent condition.

Due to the perishable and consumable nature of food products, returns and refunds are accepted only under the conditions described below.

1. Eligible Returns

A return, replacement, or refund request may be accepted only in the following situations:

  • The product received is damaged during transit.
  • The package is tampered with or the seal is broken at the time of delivery.
  • You received the wrong product.
  • The product is expired at the time of delivery.
  • The product has a verified manufacturing defect or quality issue.
  • One or more products are missing from your order.

All requests are subject to verification by the Livore Customer Support Team.

2. Reporting a Problem

To request a return or replacement, please contact us within 48 hours of receiving your order.

Email:
livore.support@gmail.com

Phone:
+91 94968 42538

Please include:

  • Full Name
  • Order Number
  • Registered Mobile Number
  • Product Name
  • Clear photographs of the product
  • Photographs of the shipping package
  • An unedited package opening video (recommended)
  • Brief description of the issue

Failure to provide sufficient evidence may result in rejection of the request.

3. Non-Returnable Products

For food safety and hygiene reasons, we cannot accept returns for:

  • Opened or used food products.
  • Products that have been partially consumed.
  • Products damaged due to improper storage after delivery.
  • Complaints raised more than 48 hours after delivery.
  • Products purchased from unauthorized sellers.
  • Promotional or complimentary products.
  • Products returned without prior approval from Livore.

Natural variations in colour, size, texture, taste, or appearance of nuts, seeds, dried fruits, and similar natural products are not considered defects.

4. Quality Review

Once your request is received, our Customer Support Team will review the submitted information.

If necessary, additional photographs, videos, or product inspection may be requested before approval.

Livore reserves the right to approve or reject any return request after investigation.

5. Replacement Policy

If your request is approved, Livore may provide:

  • Replacement of the same product
  • Replacement with an equivalent product
  • Store Credit
  • Partial Refund
  • Full Refund

The appropriate resolution will depend on the nature of the issue.

6. Refund Process

Approved refunds will be processed as follows:

Prepaid Orders

Refunds will be credited to the original payment method.

Cash on Delivery (COD)

Refunds will be transferred through Bank Transfer or UPI after receiving the customer's bank details.

Refunds are generally processed within 5–7 business days after approval.

Bank processing times may vary depending on your financial institution.

7. Order Cancellation

Orders may be cancelled without charges before dispatch.

Once an order has been packed or handed over to the courier, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.

8. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order is returned because of:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Delivery refusal

Livore reserves the right to deduct actual courier charges before issuing any refund.

9. Damaged Package

If your package appears damaged at delivery:

  • Take photographs immediately.
  • Do not discard the packaging.
  • Contact Livore within 48 hours.
  • Preserve the product until the investigation is complete.

10. Contact Us

For any return, replacement, or refund enquiries, please contact:

Livore Customer Support

Livore Partners Private Limited

📧 Email: livore.support@gmail.com

📞 Phone: +91 94968 42538

🌐 Website: https://livoreonline.in

📍 Address:

13/247 A,
Parappanpoyil,
Raroth,
Kozhikode,
Kerala – 673573,
India

This Return & Refund Policy is governed by the applicable laws of India. Livore reserves the right to modify this policy at any time without prior notice. The updated version will always be available on our website.